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[ Източник: request-tracker4  ]

Пакет: rt4-clients (4.4.2-2)

mail gateway and command-line interface to request-tracker4

Request Tracker (RT) is a ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It features web, email, and command-line interfaces (see the package rt4-clients).

RT manages key tasks such as the identification, prioritization, assignment, resolution, and notification required by enterprise-critical applications, including project management, help desk, NOC ticketing, CRM, and software development.

This package provides the 4 series of RT. It can be installed alongside the 3.8 series without any problems.

This package provides support for injecting tickets into Request Tracker from a mail server via rt-mailgate. It may be installed onto any machine where you want to use the "rt" command-line interface.

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